Features
Designed for operational teams and functions managing high volumes of PEC/emails and attachments, requiring fast handling and reduced inbox noise.
M4P semantically classifies PEC/emails and attachments, highlights urgency and key signals (such as sentiment), and generates a structured summary including request interpretation and recommended actions.
Where applicable, it supports owner assignment based on defined procedures and enables checklists and pre-processing activities.
Stakeholders involved
- Shared Service/Back office
- Operational teams
- Function managers
- Legal/Corporate Affairs
- Assistants/Executive support
Output
- Classification of PEC/emails and attachments by category
- Priority/urgency and sentiment insights to support triage
- Structured summary with next steps and recommended actions
- Full traceability of handling and more organized management
KPI
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−70% email routing time
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Automatic classification of communications
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Reduced number of unhandled or missed emails
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Automatic assignment to the correct owner
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Automatic summarization of communications
Integration & contextualization
Value is driven by contextualization based on categories, priority rules, and client-specific procedures, as well as integration with PEC/email channels and case management systems, where available.
Customers using this agent
Telco Company
Leggi lo use case:
PEC & Email Control